Shipping policy

Last updated: 27 July 2026

UK delivery

We currently deliver only to UK addresses accepted at checkout.

Some postcodes, islands, offshore locations or restricted areas may be unavailable because of courier or chemical-transport restrictions.

Order processing

Orders for in-stock products are normally dispatched within 1–2 working days.

Orders placed after 2pm may be treated as received on the next working day.

Working days are Monday to Friday, excluding UK bank holidays.

Orders are not dispatched on weekends or bank holidays unless expressly stated.

Estimated delivery time

After dispatch, standard UK delivery normally takes 2–4 working days.

Delivery estimates are not guaranteed unless we expressly confirm a guaranteed service.

Delivery charges

Delivery charges are displayed at checkout before payment.

Any free-delivery offer will be subject to the conditions shown on the website.

Courier and tracking

Orders are normally sent using an appropriate UK courier.

Where tracking is available, tracking information will be sent by email after dispatch.

Tracking may take time to update after a parcel is collected.

Address accuracy

You are responsible for entering a complete and accurate delivery address.

Contact sales@puregloss.co.uk immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Additional delivery costs caused by an incorrect or incomplete address may be charged where reasonable and lawful.

Delivery instructions and safe places

Where you authorise a courier to leave a parcel in a safe place, with a neighbour or at another nominated location, delivery may be treated as completed when the parcel is delivered in accordance with that instruction.

Do not select a location that is exposed to theft, excessive heat, freezing temperatures, water or other conditions that could damage a chemical product.

Missed deliveries

If nobody is available to accept delivery, the courier may:

  • attempt redelivery;
  • leave the parcel in an authorised safe place;
  • deliver it to a neighbour;
  • take it to a collection point; or
  • return it to us.

Follow the courier’s instructions promptly.

If a parcel is returned because delivery was refused, not collected or the address was incorrect, we may deduct reasonable repeat-delivery or return costs from any non-fault refund where legally permitted.

Delivery delays

We will take reasonable steps to dispatch and deliver orders within the stated period.

Contact sales@puregloss.co.uk if an order has not arrived within the estimated delivery period.

Unless another delivery period has been agreed, products will be delivered without undue delay and no later than 30 days after the contract is formed.

Your legal rights apply where an order is not delivered within an agreed essential period or within the statutory delivery period.

Missing parcels

If tracking shows delivery but you cannot locate the parcel:

  1. check the delivery address;
  2. check any safe place;
  3. ask members of the household or workplace;
  4. check with immediate neighbours where appropriate; and
  5. contact sales@puregloss.co.uk promptly.

We may ask the courier to investigate.

Damaged parcels

Inspect the parcel as soon as reasonably possible after delivery.

If the parcel or product is damaged, leaking, incorrect or incomplete:

  • do not use the product;
  • keep the product and packaging in a safe place;
  • photograph the outer packaging, shipping label and affected product where possible; and
  • contact sales@puregloss.co.uk.

Do not handle a leaking product unnecessarily. Follow the label and Safety Data Sheet.

Ownership and risk

The product becomes your responsibility when it is delivered to you or to a person or place authorised by you.

Collection

We do not currently offer customer collection unless expressly agreed in writing.