Customer support
Get help with an order, return, product-suitability question or application query. To help us respond accurately, include the details listed in the relevant section below.
Order help
Include your order number, the email address used at checkout and a concise description of the issue. If the question concerns delivery timing, note the delivery postcode and whether the item was shown as a pre-order.
- Order confirmation questions
- Address or contact-detail corrections
- Delivery-status questions
- Pre-order clarification
Application help
Contact us before continuing if the coating behaves unexpectedly. Include the vehicle, surface, preparation process, approximate temperature, working conditions and clear photographs under inspection lighting.
- Suitability before purchase
- Preparation questions
- Levelling or high-spot questions
- Aftercare guidance
Returns
The current refund policy asks customers to request a return within five days of delivery. Do not send a product back without first contacting Pure Gloss and receiving return instructions.
- Email sales@puregloss.co.uk within the applicable request window.
- Include the order number, reason for the request and photographs where condition or damage is relevant.
- Keep the item, packaging and supplied components together while the request is reviewed.
- Follow the return instructions provided. Eligibility, exclusions, condition requirements and refund timing are governed by the full policy.
Read the complete refund policy
Damaged, incorrect or incomplete orders
Contact support promptly after delivery. Keep the shipping packaging and provide photographs of the outer parcel, shipping label, product and any damage or missing components. This evidence helps the issue be assessed accurately.
Before opening or applying the coating
Check that the product and order are correct, read the label and application guide, and make sure you have suitable protective equipment and working conditions. Opening or using a chemical product can affect return eligibility; refer to the full refund policy.
Contact Pure Gloss
Email: sales@puregloss.co.uk
Phone: 07961 915429
Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company number: 15487280
For technical questions, do not rely on a generic online timer or third-party instruction that conflicts with the current Pure Gloss label or supplied technical guidance.