Customer Support, 30-Day Returns & Warranty

30-day returns

You may request a return within 30 days of delivery. Do not send a product back before contacting Pure Gloss and receiving return instructions. Eligibility, product-condition requirements, exclusions and refund timing are governed by the full refund policy.

1. Email sales@puregloss.co.uk within 30 days of delivery.
2. Include your order number, reason for the request and photographs where condition or damage is relevant.
3. Keep the item, packaging and supplied components together while the request is reviewed.
4. Follow the return instructions provided by our support team.

Read the complete refund policy

12-month product-failure warranty

Pure Gloss products are covered for 12 months from delivery if the product itself fails. To submit a claim, contact support with your order number, product details, application date, preparation and application information, working conditions, aftercare details and clear photographs or video showing the issue.

The warranty covers product failure; it does not cover application errors, inadequate preparation, accidental damage, abrasion, paint defects, misuse, incompatible products, poor maintenance or performance changes caused by conditions outside the product’s intended use. Claims are assessed against the supplied product instructions and available evidence.

Damaged, incorrect or incomplete orders

Contact support promptly after delivery. Keep the shipping packaging and provide photographs of the outer parcel, shipping label, product and any damage or missing components.

Before opening or applying the coating

Check that the product and order are correct, read the label and application guide, and make sure you have suitable protective equipment and working conditions. Opening or using a chemical product can affect return eligibility; refer to the full refund policy.